Customer Community & Engagement Leader
Because your best salesperson isn't on your payroll.
They're already your customer.
I'm Jamie Levy. For 20+ years I've been the person companies call when they want to stop managing customers and start building communities. Fractional CCO, engagement architect, and relentless believer that every business relationship is, first and foremost, a human one.
Customer success isn't a department.— Jamie Levy · Written from experience, not a textbook
It's a feeling your customers carry
every time they think of you.
My Philosophy
Most companies talk to customers. Very few actually listen. And almost none build spaces where customers feel genuinely seen, connected, and invested in your mission.
That gap — between transaction and transformation — is exactly where I work. I build programs, teams, and cultures that close it.
The result? Customers who stay longer, spend more, and bring their friends.
Every renewal decision, every referral, every churn risk — it comes back to how someone felt. Feelings are data too.
One well-run customer community creates more loyalty than a dozen QBR decks. Peer-to-peer trust is the most powerful force in B2B.
You can't automate your way to genuine customer advocates. You have to show up, make them feel special, and give them a story worth telling.
A one-to-many model doesn't mean impersonal. The right architecture lets you deliver meaningful moments to thousands simultaneously.
Fractional & Consulting
Whether you need a fractional CCO to lead from the front, or a consultant to design your community and engagement strategy, here's what I bring to the table.
Senior CS leadership without the full-time price tag. I embed into your team, align your go-to-market motion, and build the function that drives retention and growth.
Strategic LeadershipFrom zero to a thriving customer community. I design the architecture, content, peer connections, and rituals that make customers want to show up and stay.
Community BuildingOne-to-many engagement that still feels personal. I create programs, touchpoints, and experiences that move customers from passive users to active participants.
Engagement DesignUnlock the power of your happiest customers. I build structured advocacy programs that turn customer love into case studies, references, and word-of-mouth growth.
Revenue ImpactHire for empathy, train for excellence. I help you build, structure, and coach CS teams who genuinely care — and know exactly how to show it.
Team DevelopmentA sought-after speaker on customer engagement, community, and the human side of SaaS. I run workshops that shift mindsets, not just check CPD boxes.
Speaking & FacilitationProof in Practice
Not theory — real programs I designed, launched, and ran. This is what "speaking human" looks like in execution.
A net-new program I designed from the ground up to bring brands together to identify emerging trends and inspire each other. Multi-country events with 35+ brands attending from 4 countries — intimate, high-signal, and built entirely on trust.
A co-creation community giving enterprise merchants early access to products at different stages of development — turning customers into genuine product partners. The result? Richer insights, faster iteration, and customers who felt deeply invested in the platform.
Intimate, facilitated conversations connecting merchants across the portfolio. Built the playbook from scratch — later adopted by a leadership-appointed cohort of merchant success leaders. Peer trust at scale.
Structured advocacy built to close deals. I created the program architecture that established a robust pipeline of merchant references — turning happy customers into active contributors to new business growth.
Built and scaled a globally-pooled team to serve the community segment — over 85% of Simpro's global footprint. Leveraged smart automation to deliver a high-impact, one-to-many engagement model without losing the human touch.
Managed a portfolio of 400 accounts and drove the highest renewal rate in Magento's history — for six consecutive quarters. Added $500K in additional annual revenue while keeping churn at near-zero through genuine relationship management.
Experience
From enterprise account management to building globally-distributed engagement teams, every chapter of my career has been about the same thing: making customers feel like the most important person in the room.
I've worked across e-commerce, SaaS, logistics, and field services — which means I understand that the fundamentals of human connection don't change, even when the industry does.
View full profile on LinkedIn ↗Expertise
The toolkit behind the relationships.
Let's work together
Whether you need fractional leadership, a community strategy, or someone to help your team genuinely connect with customers — let's have a real conversation.
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